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Five Stories of Excellence
Acute stroke care – University Hospital Geelong Barwon Health, VIC
Time is everything when it comes to stroke care. Realising they were not treating patients within the recommended timeframes, the Stroke Services team at University Hospital Geelong acted. This included an overhaul of the stroke pathway and staging real-time Code Stroke simulations.
Antimicrobial stewardship – Canberra Health Services, Canberra Hospital, ACT
Antimicrobial stewardship (AMS) is essential to safeguard the effectiveness of antimicrobial medicines. Beyond annual point prevalence surveys, the Canberra Health Services AMS team decided they needed more detail, more often. After implementing monthly audits, the team could monitor the impact of new initiatives such as verifying antibiotic allergies and real-time prompts for guideline-recommended prescribing.
Sepsis – Flinders and Upper North Local Health Network, SA
Sepsis is a life-threatening condition which needs prompt identification for appropriate management. The team at Flinders and Upper North Local Health Network led the way in designing a sepsis pathway tailored to local needs, across a large regional and remote area of South Australia. Initiatives to train new staff and a ‘Sepsis Pharmacy Box’ have helped to cement these changes. Dashboards convey the ongoing improvement from these changes in staff lounges and clinical spaces.
Opioid Analgesic Stewardship in Acute Pain – Austin Health Heidelberg, VIC
Communication gaps can arise when patients leave hospital and return to the care of their GP. This may lead to patients using opioids for longer than intended. Opioid management plans (OMPs) are a tool to address this. Austin Health integrated OMPs into the workflow of their electronic medical records system. The team deployed user testing to emphasise the tool was here to help, not to hinder, and the data speaks for itself.
Colonoscopy – Northern NSW Local Health District, NSW
A short notice accreditation assessment found monitoring of clinical variation needed strengthening. Northern NSW Local Health District had 60 days to improve its monitoring and reporting processes, before the next follow-up assessment. They took stock and set about building a stronger, data-driven system that is supported by clinicians – starting with some innovative changes to their audit tool.
Our webinar
The national Clinical Care Standards help to improve quality of patient care across Australia. Ten years on, the standards remain relevant and achievable to implement.
To celebrate this milestone anniversary five health services were recognised in the 10-year Anniversary Clinical Care Standards Excellence Awards.
The Commission is showcasing their five Stories of Excellence, showing how they achieved meaningful improvements with a Clinical Care Standard, and the challenges and opportunities along the way.
Practical insights
We invite you to hear first-hand from these organisations about what they learnt, including actions to apply in your own health service.
Join us to hear our panel share insights on:
- engaging stakeholders to achieve your goal
- improving audits to elevate the quality of your data
- embedding and sustaining change.
Our webinar will feature representatives from the five Award winning services:
Acute Stroke Clinical Care Standard
Michelle Clarke, Stroke Coordinator
Stroke Services, University Hospital Geelong, Barwon Health
Antimicrobial Stewardship Clinical Care Standard
Emma Whitney, Infectious Diseases and AMS Advanced Training Resident Pharmacist
Canberra Health Services Antimicrobial Stewardship Team, Canberra Hospital
Colonoscopy Clinical Care Standard
Sally Smith, Clinical Operations Support Manager
Northern NSW Local Health District
Opioid Analgesic Stewardship in Acute Pain Clinical Care Standard
Elizabeth Su, Senior Project Officer
Medicines Optimisation Service (Austin Health, Heidelberg)
Sepsis Clinical Care Standard
Janine Connell, Executive Officer/Director of Nursing, Roxby Downs Health Service
Flinders and Upper North Local Health Network
The Clinical Care Standards are relevant to all clinicians and health services,
whether they are working in metropolitan or regional settings.
For more information, visit safetyandquality.gov.au/ccs-10
Acknowledgement of Country
The Australian Commission on Safety and Quality in Health Care acknowledges the Traditional Owners, the Gadigal people of the Eora Nation on whose land the Commission’s office is located, and the lands across Australia where those we partner with work. The Commission pays our deep respect to Aboriginal and Torres Strait Islander Elders past, present and emerging.
Sea urchin design: Ms Tanya Taylor is a Worimi artist (mid-north coast of New South Wales) who is drawn to the underwater world through a deep connection with her saltwater heritage. Tanya’s design is inspired by the patterns found in the sea urchins, corals and sea creatures found in the ocean.
Privacy Policy
The Australian Commission on Safety and Quality in Health Care is concerned with the protection of your privacy.
We support the privacy principles contained in the Privacy Act 1988 (Cth), as amended. We will collect and store your personal information for the purposes of managing the launches of clinical care standards only. Your data may be used: To promote clinical care standards updates in the form of email communications and/or other types of communication. Email ccs@safetyandquality.gov.au if you would prefer not to receive communications from us.